Dispute Resolution

The TARCA Dispute Resolution Service is available for customers that are experiencing what appears to be an ‘intractable’ performance issue. In trying to resolve a situation (where they can see that there applications that are not performing adequately) a customer may find themselves caught in the middle of a situation where all the ‘interested parties’ are pointing the finger of blame at each other. Without the facts to prove which party is at fault the problem resolution is often a lengthy or unresolved process, which is costly to the business.

As part of a TARCA resolution plan, the TARCA Dispute Resolution Service is available where there may not be a party willing to take ownership of the issue, or there is a lack of in-house skills to drive the situation forward to a successful conclusion. TARCA will provide the data and present this to ensure the parties that need to take ownership of an issue do so, and work to achieve the resolution.

TARCA have a particularly solid, and demonstrable, track record of success in resolving exactly these types of situation which has resulted in our customers receiving repayments from providers (once we have proved beyond all doubt that they are at fault) for lack of service performance. In addition, this has frequently resulted in the customer recovering the costs of the TARCA services.

In addition, there are examples (where an application is found to be at fault) where this has resulted in TARCA advising applications developers as to how they need to improve their software so that it will perform in a ‘real customer’ environments.